dylan

jackie

User-Centric Product Professional


Location

New York, NY

Phone

8606203331

Intro

Who is Dylan Jackie?

Meet Dylan

Dylan is a dynamic, highly innovative leader with expertise in project management, quality assurance, and continuous improvement with over 10 years of hands-on experience in progressive roles. He has a proven ability to deliver ambitious products within aggressive time and budget constraints. He is personable and engaging with the communication skills needed to drive cross-functional collaboration on key initiatives. He holds a BA in Graphic / Information Design from Central Connecticut State University, a certificate in Product Management from General Assembly in New York, New York, and he is currently pursuing an MS in Project Management with a concentration in Agile Project Management from Northeastern University in Boston, with an expected graduation in December of 2020. Dylan is the perfect candidate for any project requiring great style and usability. He has been a key team member on many large projects and is not only able to follow direction, but also take on a leadership role with confidence.

Hire Him

Dylan is actively searching for a job in Product / Project / Program Management and is open to relocation and remote working opportunities. Click Here to download a current copy of his resume and use the links above to get in contact with him.

Expertise

Why he belongs on your team.
01

Product management

Dylan has managed several releases of both public and internal web and mobile applications. He is comfortable working directly with designers, developers, users as well as executives.

02

project MANAGEMENT

His attention to detail and strong organizational skills fit very well into the project management world. He enjoys tracking the progress of projects and communicating updates along the way.

03

visual design

Dylan's educational background led him into the field of visual design after college, where he honed his skills for making ascetically pleasing products.

04

user experience design

Beyond making things look nice, Dylan's major focus during the design process is making sure his products are useable. He relies on his UX experience to ensure this from the beginning to the end.

05

Web coding basics

Dylan is comfortable editing and manipulating HTML, CSS and JavaScript. He is able to interpret many other scripting languages and has a solid understanding of the limitations of them.

06

Communication

Comfort in both written and verbal communication has always been the backbone to Dylan's professional process. He loves to collaborate with all teams involved in a project to create efficient final products.

Experience

What qualifies him to join your team.
2010 - Present

Genius / Genius Administrator

Apple Inc - Apple Retail

New York, New York

Orchestrate solution development through cross-functional leadership of 150+ technicians providing superior customer service to thousands of people each week.

Provided in-the-moment feedback to engage and empower team members.

Key Accomplishments:
Implemented process improvements that reduced timelines while improving session performance.
Selected for three out-of-role corporate work experiences due to exceptional performance.

2020

QA Frontline Support Role

Apple Inc - Internal Contact Support

Sacramento, California (Remote)

Delivered frontline support to multiple internal contact center applications, including onboarding and troubleshooting.

Performed quality assurance testing and validation on multiple global service systems.

Recorded, converted, uploaded, and managed new Interactive Voice Response (IVR) prompts and hold music.

Key Accomplishments:
Implemented process improvements that reduced timelines while improving session performance.
Selected for three out-of-role corporate work experiences due to exceptional performance.

2018

Product Manager, Experience

Apple Inc - AppleCare Channel Service Systems

Sunnyvale, CA

Led cross-functional team initiatives to provide end-to-end product releases for both Genius Bar internal applications: MobileGenius and Repair Central.

Spearheaded test script writing, bug reporting, prioritization, and follow-up for UAT and Production Validation Testing.

Provided feedback during UX and design discussions using customer-focused design solutions.

Key Accomplishments:
Created documentation and Keynote presentations on roll-out changes to enable effective decision-making by testers, stakeholders, and end users.
Championed multiple releases for MobileGenius and Repair Central.

2015-2016  

Visual / UX Design Contractor

Vitamin T

Boston, MA

Partnered with creative directors to drive initial design development and conversations for social networking mobile applications and desktop sites.

Collaborated with UX teams to capture user research and influence product design in early development stage.

Produced and presented wireframes, prototypes, and animated decks for development teams and executives.

Key Accomplishments:
Developed wireframe prototypes that led to development of final design of professional social network.

2013

Visual Design Experience

Apple, Inc. - Apple Retail Marketing

Cupertino, California

Translated across design and development languages to communicate with cross-functional teams.

Conceptualized visual design for both internal and customer-facing iOS applications.

Developed prototypes for use in meetings with managers, developers, and executives.

Established and organized content management systems and file servers.

Key Accomplishments:
Created visual design for initial version of the Apple Store App for iPad.
Adapted on-the-fly to brand-new design language introduced with iOS 7 – skeuomorphic to flat design.

Education

The foundation to his success.
2019 – 2020

Northeastern University

Masters of Science Agile Project Management

Boston, MA
2017

General Assembly

Product Managemnet Certificate

New York, NY
2009 – 2013

Central Connecticut state university

Bachelor of Arts Graphic / Information Design

New Brittain, CT